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Returns Policy

If you simply change your mind about the item you have bought from us online, you can return it to us for a refund. You have 14 days to return an item from its order date.

Please return all items unworn, clean and with the tags on. For hygiene reasons, underwear and swimwear cannot be returned or exchanged unless faulty.

Our decision will always be final with regard to the condition of products if we have reasonable grounds to believe they have been worn or damaged.

All refunds and exchanges exclude postage costs unless Teatree Bay has made a mistake. Order that are delivered free of charge will have their delivery costs deducted from the refund total of the order.

It’s important to obtain Proof of Postage from your Post Office counter when you return your parcel to us.

This does not affect your statutory rights in respect of faulty or damaged products or your cancellation rights.

Returns address: 63 Toll Gavel, Beverley, Hu17 9AA

We'll send you an email to confirm your return once it has been received and that your refund has been processed. Refunds will be credited back via the original method of payment. Please allow up to 28 days for your refund to appear on your bank statement.

Faulty Goods

We work hard to ensure that everything reaches you in tip top condition. However, if your order is not as you would expect please just give us a call and we'll sort it out as quickly as possible.